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Terms and Conditions
*Shipping Time:
Shipping time is between 7-10 working Days via regular air mail, but in rare cases it may take slightly longer to deliver.
Age Verification You must be of legal age under the laws of your country in order to purchase tobacco products from this website. By selecting any of the products on this site, you are legally confirming that you are of legal age under the laws of your country in order to purchase tobacco products. Tobaccoonline.co.uk reserves the right to cancel any sales transaction based on its sole discretion where it reasonably believes the purchaser is purchasing products on behalf of a minor. Tobaccoonline.co.uk does not sell Tobacco products to minors, bans youth targeting and supports youth smoking prevention.
Order Cancellation/Refunds
Should you need to cancel your order, you may do so just as long as it has been not shipped yet.
Once the package(s) is in transit or shipped the process can’t be stopped. In order to cancel the order, please contact our customer support department at admin@tobaccoonline.co.uk
*** Note-In case of any Customs troubles /rarely/ we will propose:
1) A free reshipment of the product (to a different address strongly suggested)
In order to grant the above Customer must send us a scanned copy of Customs letter notice via e-mail or, fax- 020-79790113 or regular mail within 10 days of the event.
If the customs letter is faxed-please provide the order number on the scanned documents.
Security All personal information is transmitted by using 128 bit Secure Sockets Layer (SSL) protocol. Our clients´ information is encrypted and stored in a protected server. Tobaccoonline.co.uk will only use your credit card details in order to process your order. Your credit card details are not stored for future purchases. We never give out any information about our customers and their orders. In order to achieve high standards, which correspond with our security policy, all client information is transmitted using the most secure encryption protocol available (128 bit SSL) in the market. In order to protect clients, a credit card ID number is requested. The card ID is a 3 or 4 digit security code that is printed on the back of your credit card. The card ID protects you from online fraud by verifying that you are in possession of the card you are attempting to use.
Zero Fraud Tolerance Policy:
We reserve the right to refuse any order due to suspected fraud or unauthorized or illegal activity. In ALL cases, we will file a report with IFCC (Internet Fraud Complaint Center). In all cases where the chargeback is clearly fraudulent and with ill intent, we will file a report with the customer's local authorities. If the product was delivered via National Mail System .Parcel Force, Royal Mail or to a Post Office box, we will also file a mail fraud complaint with the local postmaster or Federal Authorities.
Tobaccoonline.co.uk will turn delinquent accounts over to a collections agency and reports will be filed with all credit bureaus as a delinquent collection account.
All customers making fraudulent payments will be declared by the processor to international database and the customers will then be black listed in International database for any future payment on Internet.
Litigation Policy:
In case of difficulty, customers are urged to contact us by phone or email. In many cases, any dissatisfaction can be resolved simply and easily.
Australia Originated Stock problems e-mail us at : admin@tobaccoonline.co.uk
admin@tobaccoonline.co.uk
(For all payment clearly fraudulent), we will file a report with the customer's local authorities.
Payment Transaction Reversal and Payment Fraud :
You are fully responsible for paying all monies owed to Tobaccoonline.co.uk . In respect of any payment made by you, you agree that you will not make any charge-backs, and/or deny or reverse any such payment and will reimburse the Supplier for any charge-backs, denial or reversal of payments you make and any loss suffered by the Supplier as a consequence. In the event that payment of a shipped order is reversed by you or a third party payment processor you are responsible for making payment to Tobaccoonline.co.uk immediately. Payment is due within 24 hours of reversal. Past due amount will accrue a penalty of Euro1.00 per day until payment in full is made. Delinquent accounts are turned over to a collection agency and reported to the credit Bureau.
Original Manufacturers’ / Products Guarantee
All Products sold on Tobacconline.co.uk are genuine products that are purchased directly from the manufacturers in the U.S. and Europe.
Credit Card: We verify the age and address of all purchasers to comply with regulations restricting sale of tobacco products to minors. If your shipping address does not match the address on your credit card, we will require that you send us a valid photo I.D. and a photo of the front and back of your Credit card.
Privacy:
Client information is only used when necessary and in order to process the customer’s order. All information pertaining to client is transferred over Secure Socket Layer connections. We guarantee privacy to all our customers and we assure that no information is made available to any government agencies or additional companies.
*Return Policy for Products:
Qualification upon Receipt - No returns - Limited Rights to Reimbursement / Replacement The Customer can only make a claim if the Products delivered do not conform with the type or quantity ordered. The claim must be made in writing to the carrier at the time of delivery. A copy must be sent to "Tobaccoonline.co.uk" (e-mail ) no later than twelve (12) hours after the claim was made. With the claim, the Customer shall supply the carrier´s confirmation of the validity of the Customer´s claim. No returns of Products will be accepted. If the above procedures are respected, and the claim is proven to be valid due to the packaging and the Products being seriously damaged, "Tobaccoonline.co.uk" at their choice will either reimburse the Customer the Price or replace the Products at Tobaccoonline.co.uk expense. If the delivery is not in conformity with the quantity ordered, "Tobaccoonline.co.uk" will reimburse the difference in the price between the Products ordered and those delivered only if those delivered are sold for less than those ordered and paid for. No claim will be accepted with respect to the taste, appearance or freshness of the Products.
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Note:
- Purchasers of cigarette/tobacco must be at least 18 years of age. By selecting any of the product categories, you are legally confirming that you are 18 years of age or older.
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Satisfied Customers
We have over 34501 Satisfied Customers, who keep coming back to Tobaccoonline.co.uk
The best not just in terms of price but quality too. |
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Manufacturer Guaranteed
All products offered on this website are guaranteed to be genuine and manufactured by the original manufacturer. Our company policy is to assure our customers satisfaction, including quality of our products and services provided. |
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